Returns & Exchanges
At Planet of the Vapes, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return policy on unused items. If your device is defective or you have simply changed your mind, our team is here to ensure a smooth and transparent resolution.
Initiate Your Return
Visit our online returns portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original packaging, including all accessories, manuals, and a copy of your packing slip or RMA confirmation.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking receipt.
Inspection and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing